Terms & Conditions

Our Policies

  • Check In
    • Check in at The Bull Hotel is between 4pm and 10pm. We are able to check in guests outside these times but only with prior notification. Although we do our best to accommodate all arrivals, it is the guest’s responsibility to advise us of an arrival outside the check-in time frame. Check out on the day of departure is 11am.
    • We provide bathroom toiletries from The Wold Garden for guests to use during their stay. If, for some reason, they do find a way into your bags on departure, a charge of £25.00 per bottle will be made to your credit card.
    • Room keys; please leave room keys at reception if when going out for the day and at check out. Lost keys will be charged at £35.00.
    • An additional cleaning cost will be applied in the event of damage to linen and or furnishings. Any additional damage to property within The Bull Hotel will be at the cost of the guest.
    • Single Occupancy; All of the rooms have a single occupancy room rate when booking at the weekend, during the week (Sunday to Thursday) the room tariffs are lower than the weekend single occupancy rate.
    • Room bookings; All rooms without exception are paid for in full at time of booking.
    • Room cancellation policy; The Bull Hotel requires three days’ notice prior to arrival to be entitled to a full refund. With two days’ notice prior to arrival we are happy to move you’re booking to an alternative date. After this point you lose all entitlement.
    • Group and Festive bookings(e.g. Christmas, Easter, New Year etc).
    • We require 21 days’ notice of cancellation or part cancellation or any change to the dates of the original booking. All rooms are paid in full at the time of booking. This also applies to group bookings.
    • Accepted Credit Cards; Accepted credits cards are Visa, Mastercard and Amex. Unfortunately, we will not be accepting Diners International.

      Credit card details are entered on a secured page on the eviivo.com booking system. They are transferred using SSL or another technology, depending on what applies.
    • Breakfast; The room rate includes VAT and breakfast, which comprises of tea or coffee, fresh juices, toast, pastries and conserves, fresh fruit, preserved fruit, porridge, cereals, charcuterie and cheeses. A menu of cooked breakfast items will also be offered.
    • Dining; We recommend that a reservation is placed for lunch and dinner, especially during busy periods and in particular at the weekends at the time of booking your room. Booking a room does not automatically guarantee a table in the dining room.
    • Restaurant Reservations Cancellation Policy; As hosts and restaurateurs we strive to make the process of booking a table with us as simple as possible. Unfortunately, recent experiences have made it necessary for us to introduce a cancellation policy; for parties above eight people, we now ask for credit card details to secure all restaurant bookings. You can cancel your reservation up to 72 hours prior to your booking time. For late cancellations and no-shows, you may incur a £10 fee per person, should we be unable to sell your table to other diners. During festive periods, the cancellation policy is 21 days prior to your booking.
    • Service Charge; Service charge is at the diner’s discretion. For tables of eight or more a 12.5% discretionary service charge is added to the final bill.
    • Bringing Your Own Wine; Guests wishing to bring their own wine to consume in the restaurant may do so by prior consultation with the hotel manager. A corkage charge will be made of £19.95 per bottle for wine, £27.50 per bottle for sparkling wine and £49.00 per bottle for champagne.
    • Bringing Children; Our family rooms can accommodate two adults and up to two children from 0-12 years old. The layout includes one double bed and either a sofa bed or zed beds. Zed beds may be used in a few of our larger rooms at the fee of £45.00 per bed per night including breakfast.
    • All of the bedrooms have ensuite bathrooms rooms.
    • Cots for babies are not provided by the Bull Hotel, please feel free to bring your own travel cots.
    • Smoking; We have our lovely garden located in the front of the Inn for those who wish to smoke tobacco. All internal areas of The Bull Hotel are non-smoking.
  • Car Parking
    • There is no onsite parking at The Bull Hotel. There is however, no restrictive parking in the village but please be mindful of local residents’ driveways and gardens. Parking is at your own risk.
  • Dogs
    • There are no dog friendly rooms available at The Bull Hotel. We welcome dogs in our bar, however we are not permitted to have dogs in the dining rooms.
  • Accessibility for disabled patrons
    • Before you arrive; We always encourage telephone enquiries so that we can discuss your requirements before you arrive. Our staff are ready to assist anyone with mobility problems or in a wheelchair.
    • Car Parking; There is no designated parking at The Bull Hotel. We have a small area to the rear that may be used to park your car. Please phone ahead to arrange a parking space.
    • Restaurant; Our dining rooms are all located on the ground floor with access from the front of the premises. There is a step up to the garden area leading to the front access of the premises. We are happy to book tables in the most accessible part of the restaurant for wheelchair users where there are no steps. Full waiter service is provided at breakfast, lunch and dinner. Please let us know in advance if you have any special dietary needs.
    • Our menu is printed and can be verbally presented or provided in larger print if required.
    • Bedrooms; All of the bedrooms at The Bull Hotel are accessed via stairs and there is no lift access to the rooms and we feel are not suited to wheelchairs.
    • Cloakrooms; The Bull Hotel does not have an accessible cloakroom for customers requiring wheel chair access or those with reduced mobility.
    • The Bull has two sister country inns, The Five alls at Filkins info@thefiveallsfilkins.co.uk and The Plough at Kelmscott at info@theploughinnkelmscott.com .
    • The Five Alls at Filkins has garden ground floor rooms that we feel are suitable for wheelchair users.